| Employer: | Spirit Mountain Gaming, Inc |
| Job Location: |
Grand Ronde - Polk County |
| Employment Type: | Full Time |
| Salary Range: | $16.72-$20.30/hr |
Description: |
Summary: The primary responsibility of the Asian casino Host is to acquire, develop, reactivate, and maintain strong personal relationships with Asian VIP guests and the Asian communities that lead to increased revenues for the casino.
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.
Essential Job Functions:
Responds to all guest requests, concerns and issues which help develop casino loyalty and repeat visitations.
Manages Asian player accounts and issues comps based on recorded play, comp availability and customer profitability within the reinvestment guides that have been developed.
Assists the Player Development Manager and Marketing Director in developing all aspects of the casinos targeted Asian Marketing Plan including special events, entertainment, sponsorships, and advertising.
Works directly with Portland and Salem Asian area communities, organizations, and key Asian leaders to develop new Asian VIP players.
Creates fun and excitement for our VIP players by assisting with the planning, implementing, and participating in on and off site special events.
Learns and knows the names and gaming activity of the casinos top players.
Actively contacts select VIP players on a weekly basis via telemarketing and personal note cards to further build loyalty and strong personal relationships.
Actively contact inactive VIP players via telephone on a weekly basis to personally invite then to come back to the casino.
Must maintain a high level of visibility on the casino floor.
Must be available outside of regularly scheduled hours to handle guest/employee requests via phone and email.
Administrative and other duties as assigned by management.
Spirit Mountain Standards:
Delivers Spirit Mountains Branded Customer Service (BCS) by consistently modeling attitudes and behaviors in alignment with SMGIs Pride Values, Brand Promise, and Business Vision.
Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Regulation 31 requirements.
Follows all Corporate and departmental safety policies and procedures.
Required Knowledge of:
Asian community and culture
Communicating effectively in a variety of Asian dialects (Vietnamese, Thai, Mandarin, Chinese, etc.)
Property, promotions and events.
Casino and gaming industry.
Slot and table game strategies and techniques.
Techniques and practices of telemarketing and promoting special events.
Computer hardware and software applications.
Interpersonal skills using tact and diplomacy.
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Qualifications: |
Required Skill in:
Multi-tasking well in a fast paced environment that involves front of house and back of house roles.
Making judgment calls and working and thinking outside the box.
Managing and resolving difficult situations that involve highly proprietary information.
Working well with employees and management throughout property for maximum efficiency in completing tasks and resolving issues.
Understanding and evaluating slot and table games play.
Providing customer service.
Understanding and resolving complaints.
Operating computer hardware and software.
Communicating both orally and in writing.
Education, Experience, Licenses, Registrations, and Certifications:
Associates Degree in marketing, business, or a related field, or two (2) years Asian gaming work experience, or equivalent combination of education, training, and experience.
High security gaming license issued by the Grand Ronde Gaming Commission.
Ability to read, write, speak and understand English and Asian dialects.
Environmental Factors and Conditions/Physical Requirements:
Work is performed in a gaming environment, with frequent exposure to tobacco smoke and loud noise.
Work is subject to frequent standing and walking, occasional bending, reaching, kneeling, and lifting up to 25 pounds.
Equipment and Tools Utilized:
Equipment utilized includes personal computer, standard office equipment, telephone, and two-way radio.
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